Refund Policy

Once your return is received and inspected, we’ll notify you of the approval or denial.

Approved refunds will be processed back to your original payment method within 10–14 business days.
Please note: shipping charges are non-refundable.

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🚫 Non-Returnable Items

We do not accept returns on:

• Used or damaged items

• Custom or promotional items

• Returns submitted after the 14-day window

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📦 Exchanges

We do not offer direct exchanges at this time. If you need a different item, please initiate a return and place a new order.

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❗ Damaged or Incorrect Orders

If your item arrives damaged or incorrect, contact us within 48 hours of delivery at sales@colstercap.com. Include your order number and a clear photo of the item and packaging. We'll get it resolved ASAP.

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Questions?
Reach out to us at sales@colstercap.com — we're happy to help.